Privacy Policy

Effective Date: September 16, 2026

TJ & STEPH REAL ESTATE GROUP (“we,” “us,” or “our”) respects your privacy and is committed to protecting the personal information you provide to us.

This Privacy Policy explains how we collect, use, disclose, safeguard and manage personal information provided through our website, online forms, social media lead forms, and other interactions with us in connection with real estate services.

This Privacy Policy is intended to comply with applicable Canadian and British Columbia privacy legislation, including the British Columbia Personal Information Protection Act (“PIPA”).

1. Accountability

We are responsible for personal information under our control and have designated a person responsible for privacy matters.

TJ & STEPH Real Estate Group
Royal LePage Kelowna
206-1290 St Paul Street
Kelowna, BC, Canada
V1Y 2C9

250.826.7917
[email protected]

If you have questions about how we collect, use or protect your personal information, or wish to make a privacy-related request or complaint, please contact us using the information above.

2. What Is Personal Information?

For purposes of this Privacy Policy, “personal information” generally means information about an identifiable individual.

Depending on your interaction with us, this may include information such as:

• Your name
• Email address
• Telephone number
• Mailing or property address
• Preferred method of contact
• Information about your real estate interests or requirements
• Preferred property type, location, price range or other search criteria
• Information you provide about a property you own or are considering purchasing
• Appointment or showing information
• Communications and correspondence with us
• Information you voluntarily provide through website forms or social media lead forms
• Other information reasonably necessary to provide requested real estate services

We generally do not request sensitive personal information through our website or lead forms unless it is reasonably necessary for a specific purpose and appropriate consent has been obtained.

3. How We Collect Personal Information

We may collect personal information directly from you when you:

• Submit a contact or inquiry form on our website;
• Request information about a property or listing;
• Request a property search or listing information;
• Request a showing or appointment;
• Ask to be contacted by a real estate agent;
• Subscribe to receive real estate information, listings or updates;
• Contact us by email, telephone, text message or other communication method;
• Submit a form through Facebook or Instagram;
• Interact with our website, advertisements or online campaigns; or
• Otherwise voluntarily provide information to us.

We may also receive information through third-party platforms that provide lead-generation or advertising services, including Facebook and Instagram operated by Meta Platforms, Inc., when you voluntarily submit your information through one of their lead forms.

4. Facebook and Instagram Lead Forms

We may use Facebook and Instagram lead-generation forms to allow prospective clients to request information or contact from us.

When you submit a Facebook or Instagram lead form, the information you provide may be transmitted to us by Meta and used by us for the purposes described in this Privacy Policy.

Depending on the form, this information may include your name, telephone number, email address, property interests, location preferences or other information you voluntarily provide.

We may use this information to:

• Respond to your inquiry;
• Provide the listing or property information you requested;
• Contact you regarding your real estate inquiry;
• Arrange a property showing or appointment;
• Discuss your buying or selling requirements;
• Provide information about properties that may be relevant to your stated interests; and
• Follow up regarding the services or information you requested.

Your interaction with Facebook or Instagram is also subject to Meta’s own privacy policies and terms. We do not control how Meta independently collects, uses or processes information on its platforms.

5. Why We Collect and Use Personal Information

We collect and use personal information for purposes that a reasonable person would consider appropriate in the circumstances and for purposes disclosed to you.

These purposes may include:

• Responding to real estate inquiries;
• Providing requested listing, property or market information;
• Arranging property showings, appointments or consultations;
• Understanding your real estate requirements;
• Communicating with you about properties or services you have requested;
• Providing real estate services to you;
• Managing our relationship and communications with prospective and existing clients;
• Following up on inquiries or requests you have made;
• Maintaining business and transaction records;
• Meeting legal, regulatory, accounting or administrative requirements;
• Protecting our business, clients and website from fraud, misuse or security threats; and
• Other purposes that are disclosed to you at the time information is collected or that are otherwise permitted or required by law.

We will not use your personal information for unrelated purposes without obtaining appropriate consent, unless the use is otherwise authorized or permitted by law.

6. Consent

By voluntarily submitting personal information to us through our website, an online form, Facebook, Instagram, email, telephone or another communication method, you consent to the collection, use and disclosure of your personal information for the purposes identified at the time of collection and described in this Privacy Policy, to the extent permitted by applicable law.

Depending on the circumstances and the sensitivity of the information, consent may be express or implied as permitted under PIPA.

Where required, we will obtain express consent before collecting, using or disclosing personal information for a particular purpose.

You may withdraw your consent, subject to legal or contractual restrictions and reasonable notice. If you withdraw consent, we will advise you of any consequences that may result from doing so.

7. Communications and Follow-Up

When you submit a real estate inquiry or request information from us, we may contact you using the contact information you provided.

For example, if you request information about a property, we may contact you by telephone, email or text message to:

• Answer your questions;
• Provide the requested property information;
• Confirm your requirements;
• Arrange a showing;
• Discuss other properties that may be relevant to your inquiry; or
• Follow up regarding the service or information you requested.

If you do not wish to receive further communications, you may contact us and request that we stop, subject to communications that we are legally required or otherwise permitted to send.

Where commercial electronic messages are involved, we will comply with applicable Canadian anti-spam and electronic communications requirements, including Canada’s Anti-Spam Legislation (CASL), where applicable.

8. Disclosure of Personal Information

We do not sell or rent your personal information.

We may disclose personal information where reasonably necessary for the purposes identified in this Privacy Policy or where permitted or required by law.

Depending on the circumstances, information may be disclosed to:

• Our brokerage and authorized personnel;
• Real estate professionals or service providers involved in providing services you have requested;
• Technology, website, CRM, email, scheduling or customer-management service providers;
• Professional advisors, insurers, accountants or legal professionals where appropriate;
• Service providers that assist us with website hosting, data storage, communications or administration; or
• Government, regulatory or law-enforcement authorities where required or authorized by law.

Where third-party service providers process personal information on our behalf, we take reasonable steps to ensure that appropriate safeguards and contractual protections are in place.

9. Third-Party Websites and Services

Our website may contain links to websites or services operated by third parties.

These may include real estate listing platforms, social media platforms, mapping services, advertising platforms, analytics providers or other third-party websites.

Once you leave our website or interact directly with a third-party platform, that third party’s privacy policy and terms may apply.

We are not responsible for the privacy practices, security or content of third-party websites or platforms.

10. Cookies, Analytics and Online Technologies

Our website may use cookies, pixels, analytics tools and similar technologies to operate the website, understand website traffic, improve our services and measure advertising effectiveness.

These technologies may collect information such as:

• IP address;
• Browser and device information;
• Pages visited;
• Approximate geographic information;
• Referring website;
• Date and time of visits; and
• Information about interactions with our website or advertisements.

We may use third-party services such as website analytics, advertising and social media platforms for these purposes.

Where required by applicable law, we will obtain appropriate consent for non-essential cookies or similar technologies.

You may be able to control cookies through your browser or device settings. Disabling certain cookies may affect website functionality.

11. Safeguarding Personal Information

We take reasonable physical, technical and organizational measures to protect personal information against unauthorized access, collection, use, disclosure, copying, modification, loss or destruction.

These measures may include:

• Limiting access to personal information to individuals who require it for legitimate business purposes;
• Using passwords and access controls;
• Using reputable technology and service providers;
• Maintaining reasonable security practices for our website and systems; and
• Taking reasonable steps to securely dispose of information when it is no longer required.

No method of electronic transmission or storage is completely secure. While we take reasonable precautions, we cannot guarantee absolute security of information transmitted over the Internet.

12. Storage and Third-Party Service Providers

Personal information may be stored or processed using third-party technology and service providers located in Canada, the United States or other jurisdictions.

When personal information is stored or processed outside Canada, it may be subject to the laws of the jurisdiction in which it is stored or processed and may be accessible to governmental or law-enforcement authorities in accordance with those laws.

We take reasonable steps to select service providers and manage personal information in accordance with applicable privacy requirements.

13. Retention of Personal Information

We retain personal information only for as long as reasonably necessary to fulfill the purposes for which it was collected, provide services, maintain appropriate business and transaction records, resolve disputes, comply with legal and regulatory requirements, and otherwise meet legitimate business requirements.

When personal information is no longer required, we will take reasonable steps to securely destroy, delete or anonymize it, subject to applicable legal and record-retention requirements.

14. Access to and Correction of Personal Information

Subject to applicable law, you may request access to personal information we hold about you and request correction of information that is inaccurate or incomplete.

To make an access or correction request, please contact our Privacy Contact identified in Section 1.

We may need to verify your identity before providing access to personal information or making requested changes.

15. Withdrawal of Consent

Subject to legal or contractual restrictions, you may withdraw your consent to the collection, use or disclosure of your personal information by providing reasonable notice.

If you withdraw consent, we will explain any consequences that may result from doing so and will stop collecting, using or disclosing your information for the applicable purpose unless continued collection, use or disclosure is permitted or required by law.

16. Privacy Complaints

If you have a question or concern about our handling of your personal information, we encourage you to contact us first so that we can investigate and attempt to resolve the matter.

You may also contact the Office of the Information and Privacy Commissioner for British Columbia (OIPC BC) regarding privacy concerns under PIPA.

The OIPC BC oversees compliance with BC’s private-sector privacy legislation.

17. Changes to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, services, technology or applicable privacy requirements.

The updated Privacy Policy will be posted on our website with a revised “Effective Date.”

18. Contact Us

If you have questions about this Privacy Policy, wish to request access to or correction of your personal information, withdraw consent, or make a privacy complaint, please contact:

TJ & STEPH Real Estate Group
Royal LePage Kelowna
206-1290 St Paul Street
Kelowna, BC, Canada
V1Y 2C9

250.826.7917
[email protected]

Privacy Contact: CASSANDRA GOODIS

Effective Date: September 16, 2026